Cancellation and Refund Policy

This Cancellation and Refund Policy outlines how you can cancel or seek a refund for a product/service that you have purchased through our Platform. Under this policy:

  1. Cancellation Requests:

    • Cancellations will only be considered if the request is made within 7 days of placing the order. As our product is an online service and no physical shipping is involved, cancellation requests will be processed promptly.
  2. Refund Policy:

    • You are eligible for a full refund if you cancel within 7 days of your order placement. Please contact our customer service team to initiate the refund process.
  3. Non-Refundable Situations:

    • No cancellations or refunds will be entertained if the request is made after the 7-day period from the order date.
    • If you have attended any part of the 5-day webinar or in-person session, refunds will not be processed.
  4. Complaints:

    • For complaints regarding any technical issues, please report them to our customer service team within 7 days of the program start date. Our team will investigate and take appropriate action.
  5. Refund Processing:

    • In the case of refunds approved by Pixcel Animation, it will take up to 10 business days for the refund to be processed and credited to your original method of payment.

If you have any questions or need assistance with cancellation or refund requests, please contact our customer service team at rajkotarena@gmail.com or +91 97241 11811.

Thank you for choosing our Arena Animation Rajkot (Gondal Road).